Swan Walk Shopping Centre remains temporarily closed while specialist inspections and safety assessments continue following the recent roof panel incidents.
Marks & Spencer, Boots and Superdrug are accessible:
Marks & Spencer
- Access to the store is via the centre’s Carfax entrance or the M&S lifts from the car park directly into the store.
Boots
- For access to Boots Pharmacy, please use the Carfax entrance
Superdrug
- Customers who have been advised that their Superdrug Pharmacy prescription is ready for collection, or who have Click & Collect parcels ready can call 01403 253567 to arrange collection from the rear of the store.
- Accessible from the Carfax entrance
We are exploring similar safe solutions and other options that could be extended across the centre. We will proceed with whichever option allows the quickest and safest reopening for the remainder of the centre.
The safety of visitors, tenants and staff remains our highest priority. We will provide a further update once more information is available and thank customers and businesses for their continued patience
Facilities
Toilets
The customer toilets are located near Next and include two accessible toilets, a changing places room and baby changing facilities.
Customer toilets are also available at M&S.
Water Refill Station
Come and re-fill your water bottle at our refill station situated near the customer toilets.
Free WIFI
Free WIFI is available in the centre.
Shopmobility / Accessibility
Shopmobility is located at the Parking Information Centre in Swan Walk Multi-Storey Car Park, level 2. From there you can hire a motorized or manual wheelchair for use in the town centre by calling the Shopmobility shop on 01403230721. The office is open Monday to Saturday 9.00am to 5.00pm, and 10am – 4pm on Sunday and Bank Holidays. They are closed on Christmas Day. Booking is advisable. Horsham District Council Services.
Customer Service team
We have fully trained staff to deal with any incident, however small, swiftly and professionally to minimize the stress caused to you, a team of security officers patrol the centre at all times. If you require any assistance, please do not hesitate to make contact with one of them directly, through one of our stores or call 01403 210014 ex 202. The Centre is also protected by CCTV.
First Aid
The majority of our customer service team are trained first aiders. We have a public access defibrillator on site near Carfax entrance. This is located outside of the building to support the town centre visitors 24/7.
Amazon Lockers
Amazon Locker provides you with a self-service delivery location to pick up your Amazon.co.uk parcels.
Post Office
The Post Office is located inside TG Jones and offers a variety of services including mortgages, insurance, travel and government services.
Pharmacy
You can find pharmacies in both Boots and Superdrug. Boots opening hours are 9.00am to 6.00pm Monday to Saturday and 10.30am to 4.30pm on Sundays. Superdrug pharmacy is open 8.30am to 5.30pm Monday to Friday, 9am – 5.30pm on Saturdays and is closed on Sundays. Please note bank holiday hours will vary.
Photo Booth
The photo booths are located near Next and HDC Wellbeing Centre.
The PhotoMe booths can be used for passport , driving licence and railcard photos plus student id’s.
Cash Points
Cashpoints are available at M&S and TG Jones.